Teague Pilates Equipment
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  SHIPPING AND RETURN POLICIES

Lifetime Warranty on the wood frames (excluding pine) of all reformers, cadillacs/trap tables, and reformer combinations. Five Year Warranty on ladder barrels, wunda chairs, combo chairs, and wall units. 1 Year Warranty on all springs and other mechanical wear parts. You are responsible for the cost of returning products to us for warranty adjustment. All returned products must be accompanied by proof of purchase and a Return Merchandise Authorization (RMA) number clearly marked on the outside of the package. Call 1-800-5 PILATES (or 1-800-574-5283) to receive an RMA number. You are responsible for any damage or loss during shipment back to us. You are responsible for the cost of return freight to you in the event we decline to make a warranty adjustment. We do not accept responsibility for any items returned without an RMA number clearly marked on the outside of the package. Limitation of Liability THE FOREGOING IS OUR EXCLUSIVE WARRANTY AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PURPOSE. IN NO EVENT SHALL TEAGUE PILATES BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES. Teague Pilates Equipment is designed for the Classic Pilates method. It is recommended that it be used for the Classic Pilates method of exercise and that anyone using the equipment be supervised by a qualified Pilates Teacher. Improper use of the equipment can cause serious injury. It is the owner’s responsibility to keep this equipment in safe working condition and to make sure that anyone using the equipment has been properly trained to do so. The warranty of this equipment is only good for the original owner. The owner of this equipment is responsible for unsupervised use which results in injury regardless of transferred ownership or equipment location.

Customer Satisfaction Policy Except for equipment and items identified below, your purchase is protected by our 30-day money back guarantee. If you wish to return an item, please contact us within 30 days from the date of shipment. We will gladly exchange the returned item, issue a credit, or issue a refund. Shipping and handling charges on sent and returned items are non-refundable, and equipment must be returned in its original packaging. Custom items may not be returned. This includes items with custom upholstery. Equipment that may not be returned: reformer combination units, wooden reformers, cadillacs, (trapeze tables), reformer/cadillacs and cadillac/reformer, reformer wall unit combinations, wall units, ladder barrels, wunda chairs, arm chairs and combo chairs. Other items that may not be returned: springs, loops, fuzzies, footstraps, ankle velcro straps, extension straps, mats, handles, pads, nylon handles, leather handles, foam rollers. Shipping Crated equipment sent via freight companies; most large equipment, such as classic reformers, cadillacs, and reformer combos, are packed in crates and shipped via a freight company. Chairs are shipped in cartons. Customer has the option of obtaining their own shipping company for delivery of their items. Pick up must be done at the manufacturing company 4820 Adohr Lane, Suites R and S Camarillo, CA 93012. If this option is exercised the pick up must be within 3 days from the date Customer is notified that their order is completed. Storage fees of $15 per day per crated item will be charged if not picked up within the allotted time. This fee must be paid prior to pick up. All orders come curbside delivery unless otherwise requested. Any deliveries taken indoors must be arranged with the shipping company and there will be an extra charge. With both delivery services, you are responsible for setting up your equipment. Uncrating and assembling it.

IMPORTANT: Curbside delivery of your equipment will be delivered to the outside of the building. You are then responsible for uncrating your equipment, bringing it inside, and disposing of the crate. Cartoned products sent via UPS normally arrive within 5-7 business days in the continental United States. International and overseas shipments; Please contact us for details. When your equipment is delivered make sure to inspect your crate and equipment for any damage.When your equipment is delivered make sure to inspect your crate and equipment for any damage.
In the event of damaged crate or equipment please note it on the delivery ticket and have the driver initial the acknowledgement of the damage. Please call Teague Pilates Equipment at 800.5.PILATES within 3 days. Also send photos of the damages to support@teaguepilates.com.