Returns & Warranties

Customer is entitled to a 30 day money back guarantee except for certain equipment described below. Returned items must be in original packaging and in new condition to receive a credit for future purchases or a refund. To return any item for any reason, call for a RMA (Return Merchandise Authorization) number within 30 days from the date of shipment. Sent and returned items are non-refundable.

Damaged Merchandise

Damaged equipment will be repaired or replaced only when reported within three (3) business days from the date received. Follow the return procedure described below.

Discrepancies

Any discrepancies from the packing slip enclosed with your shipment must be reported within three (3) business days from the date received. A credit or refund for returned items will be issued after merchandise is received and inspected. Credit will not be given for used or worn merchandise. All returned items must be accompanied by a Return Merchandise Authorization (RMA) number clearly marked on the outside of the package. Call 1-800-5PILATES (or 1-800-574-5283) to receive an RMA number. RMA numbers must be acquired within 30 days of receiving shipment. Items must be returned within 30 days of receiving the RMA number. Returned items must be in their original condition and packaging. Buyer is responsible for return shipping costs and any damage or loss during return shipment. We do not accept responsibility for any items returned without an RMA number clearly marked on the outside of the package.

Non-returnable Items

A. Custom items may not be returned including items with custom upholstery.

B. Wall unit mats, ped-a-poles, wooden reformers, wooden reformer/cadillac combination units, wooden reformer/half cadillac combination unit, wooden ladder barrels, wooden wunda chairs, arm chairs and combo chairs.

C. Accessories that may not be returned: springs, loops, fuzzies, foot ankle straps, extension straps, mats, wood dowel handles, and leather handles.

Limited Warranty

Teague Pilates Equipment provides the following limited warranty to the original retail purchaser of our products: Teague Pilates products will be free from defects in materials or workmanship for the duration of the warranty period. At our option, we will repair, replace, or refund the purchase price of any defective product covered by warranty, including return freight. Follow the return procedure described below when returning any product covered by warranty. Warranty excludes normal wear and tear; damage caused by failure to follow instructions, misuse, abuse, modification, or unauthorized repairs, scratches, and upholster tears or indentations.

Lifetime Warranty on the wood frames (excluding veneered and laminated wood frames) of all reformers, cadillac and reformer cadillac/ half cadillac combinations).

Five Year Warranty on ladder barrels, wunda chairs, combo chairs, high chairs, low chairs, step barrels, (excluding any veneers) and wall units. One Year Warranty on springs and other mechanical wear parts.

Warranty Return Procedure

When your equipment is delivered make sure to inspect your crate and equipment for any damage.
In the event of damaged crate or equipment please note it on the delivery ticket and have the driver initial the acknowledgement of the damage. Please call Teague Pilates Equipment at 800.5.PILATES within 3 days. Also send photos of the damages to support@teaguepilates.com. Buyer is responsible for the cost of returning products for warranty adjustment. All returned products must be accompanied by proof of purchase and a Return Merchandise Authorization (RMA) number clearly marked on the outside of the package. Call 1-800-5 PILATES (or 1-800-574-5283) to receive an RMA number. Buyer is responsible for any damage or loss during returned shipment. Customer is responsible for the cost of the returned freight in the event the warranty adjustment is declined. We do not accept responsibility for any items returned without the RMA number clearly marked on the outside of the package.

Limitation of Liability

THE FOREGOING IS OUR EXCLUSIVE WARRANTY AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PURPOSE. IN NO EVENT SHALL TEAGUE PILATES BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES. THE USE OF OUR LABEL AND LOGO NOTWITHSTANDING, OUR WARRANTY DOES NOT APPLY TO PRODUCTS MANUFACTURED AND SOLD BY OTHERS WHETHER LISCIENSED OR NOT. Teague Pilates Equipment is designed for the Classic Pilates method. It is recommended that it be used for the Classic Pilates method of exercise and that anyone using the equipment be supervised by a qualified Pilates Teacher. Improper use of the equipment can cause serious injury. It is the owner’s responsibility to keep this equipment in safe working condition and to make sure that anyone using the equipment has been properly trained to do so. The warranty of this equipment is only good for the original owner. The owner of this equipment is responsible for unsupervised use which results in injury regardless of transferred ownership or equipment location.

Canceling a Pre-Paid Order

The initial 100% deposit will be returned in full when the order is cancelled within 24 hours of purchase. If the case allow an estimated 7-10 business days for process of return. If the order is cancelled after 24 hours a 25% restock fee will apply. The initial deposit will be refunded minus the restock fee. All equipment other than reformers, trapeze tables, reformer/trapeze combinations, reformer/half trapeze combinations, chairs, ladder barrels and any equipment in a custom color falls under the category "accessories." Accessory orders are final and may not be cancelled. However, you may return eligible accessory items (see above for a list of items that may NOT be returned). If item is returnable we must be contacted within 30 days of the date shipped. To receive a Return Merchandise Authorization number (see Return Procedure).

Changing an Order

Pre Paid equipment customer may change a pre-paid order within 24 hours without an additional charge. Changing your order will increase the original lead time by one day. If you change an order after 24 hours, we must cancel the order, and submit a new order. All cancelled orders are subject to a 25% restocking fee. Pre paid equipment includes reformers, cadillacs, reformer/cadillac combinations, reformer/wall units combinations, chairs, ladder barrels, and any custom color equipment. All other equipment falls under "accessories." All orders are final and may not be changed. You may, however, return eligible accessory items (PLEASE NOTE the list of items that may NOT be returned.) If your item is returnable, you must contact us within 30 days of the item's ship date to receive a Return Merchandise Authorization number (see Return Procedure)

Storing Charges:

Orders must be paid in full prior to the shipment or pick up. Customer will be notified as soon as the equipment is ready for shipment/ pick up. All orders are normally shipped/ picked up within 3 days from completion. If customer is not ready for the shipment/ pick up upon completion, there will be a $15.00 storage charge per day for each crated item until shipped/ picked up.